We want you to be happy with your work. This policy explains when you can cancel and how refunds work.
Before you pay
You can withdraw a submitted project at any time before payment, at no cost. Just message us from your project page or email us.
Cancelling after payment
- Before an expert starts work: full refund.
- After work has started, before delivery: partial refund for the part of the work not yet done, worked out fairly from the progress made.
- After delivery: we don't refund delivered work, but you can request revisions within the original scope from your project page.
When we will refund in full
- We cannot find a suitable expert for your project.
- We miss the agreed deadline by more than 48 hours without your agreement.
- We cancel the order ourselves, including where it conflicts with our integrity rules.
How to request a refund
Email us with your project code (for example IE-2611-A1B2C3, shown at the top of your project page) and the reason. We reply within 2 working days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days. Your bank may take a little longer to show it.
- Business: Infinity Edit by Ontesta
- Website: https://infinityedit.com