At Infinity Edit, we value our clients and strive to deliver the highest quality proofreading, editing, and academic writing services. Our refund policy is designed to ensure fairness, transparency, and clarity for all clients while maintaining the integrity of our professional services.

1. No Refund After Project Initiation

Once a project has been started — meaning our team has begun work on your document or allocated expert resources — no refund will be issued under any circumstances. This applies to all service categories including proofreading, editing, rewriting, formatting, and content development. The reason: Our services involve intellectual effort, time investment, and expert contribution that cannot be reversed once started.

2. Refund Eligibility

Refunds will only be considered under the following specific condition:
• If the client has made a payment but no document or service (for the specific project, pages, or word count purchased) has been received or delivered by Infinity Edit within the agreed timeline.
In such a case: • The client must provide proof of payment and no delivery (email confirmation, order ID, or invoice).
• Our team will verify the claim and, upon validation, initiate a full refund for the undelivered portion within 7–10 business days.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:
• Once editing, proofreading, or writing work has started or completed.
• If the client fails to provide the required documents, references, or information necessary to complete the work.
• If the delay occurs due to client-side communication gaps or incomplete submissions.
• Subjective dissatisfaction (e.g., style preferences or opinions) after delivery, since our services are intellectual and customized in nature.
• Services already marked as delivered or partially delivered.

4. Revision & Correction Policy

If you are not satisfied with the work quality, you are entitled to:
• One free revision within 7 days of delivery, provided the revision request aligns with the original scope of work.
• Additional or major changes beyond the initial scope will be treated as a new project and billed separately.

5. Dispute Resolution

All refund or revision requests must be raised through official communication channels:
• Email: support@infinityedit.com
• Subject line: Refund Request – [Order ID]
Our support team will assess each case carefully and ensure fair handling within 7 business days of submission.

6. Policy Acknowledgment

By placing an order with Infinity Edit, you agree to the terms mentioned above and acknowledge that: “Refunds will not be applicable once project work begins, except in cases where no document has been received or delivered for the purchased word/page count.” Would you like me to create matching Terms & Conditions, Privacy Policy, and Cancellation Policy (in the same professional format) so your Infinity Edit website has a consistent legal documentation set?